Common Tasks

• Answering and transferring calls using firm’s name and preferred communication style
• Take messages and pass on to required staff
• Logging of call information as required by customer
• Savings contact details in firm’s database
• Listen to out of hours voicemails, write up message information and send to the appropriate person
• Monitoring firm’s general email list and forwarding to appropriate person for action
• Clearing emails received overnight and submitting to appropriate person
• Saving incoming correspondence into firm’s practice management system
• Entering of client’s details in the firm’s practice management system
• General admin tasks as assigned